The following are our standard service rates:
Lens Service & Repairs:
Evaluation: $75 +HST
Labour $110 CAD / Hr + HST
Non Lens Service & Repairs:
Evaluation $30 +HST
Labour $75 CAD / Hr +HST
If after evaluation you decide to proceed with service the evaluation fee will be waived. Parts & Materials cost will be applied on top of the labour costs for all services & repairs.
If your service or repair request is particularly complicated or specialized additional fees may apply on a per-case-basis.
Our lead times for repairs vary depending on a variety of factors including:
- Complexity of Service / Repair
- Need for parts and part arrival
- Number of repair and services orders in the queue
For service & repairs where parts are not needed or are in stock the turnaround time from receiving the item until completion is typically around 1-2 business weeks. We will provide our best estimate for repair / service duration after the evaluation is complete.
Yes we can accept shipped service / repairs. All shipping costs are the responsibility of the client including any applicable duties and taxes. All shipments (outgoing and return) must be arranged by the client. Please only ship gear to be serviced or repaired once you have been in touch with us and have been given approval to ship including a RMA#.
We can repair / service a wide range of professional equipment for Film & Television production, but not everything! If you are interested in whether a certain item can be serviced / repaired please get in touch via email and describe in detail the issue including photos if possible. We can then let you know if this is something we are able to do! If parts are required we may be limited in our ability to get parts depending on the manufacturer which can also factor into our ability to perform a repair.
We do not offer any official warranties on servicing or repairs, however if you feel a repair we performed failed due to defect we will certainly work with you to try to make things right!